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ESR and Pay Services Contact Details

Please note: we can only offer help and advice to employees of South Staffordshire and Shropshire Healthcare NHS Foundation Trust. If you work for a different organisation, we cannot help you.


ESR and Pay Services,
Trust HQ,
St George's Hospital,
Corporation Street,
ST16 3SR


Team Details:

Name Job Title Contact Number Responsible for 
Belinda Lucas ESR & Pay Services Manager 01785 783075 Management of the ESR & Pay Services Team Belinda Lucas
Pay Services Team 0300 790 7000
Deb Bott Deputy Payroll Manager  Ext: 8648 Day to day management of the pay service  Deb Bott
Sandra Burton Payroll Advisor  Ext: 8645  Paying staff whose surname starts with A - C PicNotAvailable
Pat Gayton  Payroll Advisor  Ext: 8643  Paying staff whose surname starts with D - G  PatGayton
Abbie Charlesworth  Payroll Advisor  Ext: 8640 Paying staff whose surname starts with H - L Abbie Charlesworth
Loretta Davenport  Payroll Advisor  Ext: 8642 Paying staff whose surname starts with M - R PicNotAvailable
Rachel Perry  Payroll Advisor  Ext: 8641 Paying staff whose surname starts with S - Z Rachel Perry
Rashpal Gill  Payroll Assistant  Ext: 8644 Supporting the ESR & Pay Services Team   RashpalGill
Pensions Service    
Charlotte Johns Pension Officer  Ext: 8646 Providing Staff and managers with information and support in relation to the NHS Pension Scheme. Provides membership statements and forecasts on request. Charlotte Rowe
Megan Emery  ESR Work Structures & System Manager  Ext: 8647 Day to day management of the ESR system, maintenance of ESR work structures and data quality, ESR system administrator managing all access to the system, approval of Trust vacancies at Level 2.   MeganEmery
 E-Pay Healthroster    
Luke Thornley  E-Pay System Manager  Ext: 8407 Day to day management of the E-Pay Healthroster system. Oversees the maintenance and data quality of the system. Approves new roster set up and deals with more complex queries.  Luke Thornley
Lily Dent  E-Pay System Administrator  Ext: 8499 Deals with account access requests and queries. Provides staff and managers with support in the day to day use of the system.  Lily Dent