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Translation, Interpretation and Accessible Information Services Policy

The Trust is committed to ensuring that every individual receives the information they need to access services in a format which is accessible to them. Appropriate communication with healthcare staff to make informed decisions about their care and treatment is essential, with particular regard to issues surrounding consent and the Mental Capacity Act 2005. Also see Section 4.3 to 4.8 of the Mental Health Act 1983: Code of Practice 2015 edition for Communication under the Mental Health Act 1983 amended 2007.


This Policy is intended to ensure measures are in place to support people (staff, service users, and their carers), with information and/or communication support needs relating to an impairment, disability and/or sensory loss, or for people whom English is a second language. This includes other languages, British Sign Language and those who require information available in easy-read, large print, braille or audio etc. This Policy describes arrangements for both telephone based and face-to-face interpreting and for the translation of written material.

 The aims of this Policy are:

            To raise awareness of the provision of translation, interpretation and accessible information services.

            To ensure staff have appropriate knowledge of how to accommodate the diverse information and communication needs of our service users.

            To support the implementation of translation/interpretation services based purely on need not availability

            To raise awareness of information and communication needs and to encourage staff to proactively plan for these needs.

            To encourage recording of such requirements as stated in the Accessible Information guidance


Link to the full Policy:

 Translation, Interpretation and Accessible Information Services Policy

Link to the Equalities Impact Analysis:

 Translation, Interpretation and Accessible Information Services Policy & SOP - EIA

Link to the Standard Operating Procedure:

Translation, Interpretation and Accessible Information Services SOP