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Your rights and safeguarding

NHS Consititution

Privacy and Dignity

Health and Social Care Records

Equality and Diversity

Protecting and Using Personal Information - Fair Processing Notice



6 'C's



NHS Constitution

We are committed to upholding the NHS Constitution

The NHS Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.


We will respect your privacy and dignity

The NHS is committed to making sure that all patients receive high-quality care that is safe, effective and focused on their needs. The NHS Constitution states that all patients have the right to privacy and to be treated with dignity and respect. We believe that providing same-sex accommodation is an effective way of helping to achieve this goal and of giving all patients the best possible experience while they are in hospital.

Declaration of Compliance South Staffordshire and Shropshire Healthcare NHS Foundation Trust


Accessing your Health and Social Care Records

Applications for access to Health and Social Care records must be made in writing to:

Health Records Manager
Health Records Department
Trust Headquarters
St George's Hospital
Corporation Street
ST16 3SR

Please complete and submit one of the appropriate forms:

Application Form - Subject Access Request.pdf

Application Form - Access to Deceased Records.pdf


Equality and Diversity

By eliminating prejudice and discrimination, the Trust can deliver services that are personal, fair and diverse and a society that is healthier and happier. For the Trust, this means making it more accountable to the patients it serves and tackling discrimination in the work place.


Protecting and Using Personal Information - Fair Processing Notice

The law says that personal information shall be obtained, used and disclosed fairly. These documents outline the information we collect about you, and how we use and share it.

Patient Confidentiality

Patient Confidentiality Easy Read Version



Independent Mental Health Advocacy (IMHA)

For those on a section of the Mental Health Act in Staffordshire: contact Total Voice Staffordshire on 01785 336387. Link to Total Voice Staffordshire Website.

For those on a section of the Mental Health Act in Shropshire: contact SIAS on 01743 361702. Link to SIAS website

NHS Complaints Advocacy

Staffordshire: contact Total Voice Staffordshire. Link to Total Voice Staffordshire Website.

Shropshire: contact Healthwatch on 01743 237 884. Their website is here.


Information for Service Users and Family Members on Safeguarding

Safeguarding Children and Adults from Abuse and Neglect is Everyone’s Responsibility

South Staffordshire and Shropshire Foundation NHS Trust is committed to safeguarding children and adults across the organisation. The welfare of the people who come into contact with our services either directly or indirectly is paramount and all our staff have a responsibility to ensure that best practice is followed, including compliance with statutory requirements.
We work in partnership with our statutory partners via our Local Safeguarding Boards and have formally adopted their policies and procedures.
As part of the Trust’s commitment to safeguarding throughout all its services, we have a dedicated safeguarding website where you can find information on safeguarding children , Safeguarding adults and domestic abuse. The website has links to our policies and procedures and information for our staff and the people who use our services.

Please visit this page for information on Safeguarding


6 'C's

We aim to have a culture of compassionate care and are working to embed the Chief Nursing Officer's 6'C's in all our practice.  These 6'C's are Care, Compassion, Competence, Communication, Courage and Commitment.  You can find out more about this framework for nursing on the NHS England website.